Odoo support and maintenance
We fix issues, keep your modules up to date and ship ongoing improvements to your Odoo, whether we implemented it or not. With clear priorities and a team that knows your instance.
Nobody answers
Your implementer vanished and every issue is left without an owner.
Improvements that never ship
A backlog of small requests that nobody prioritizes or finishes.
Updates you are afraid of
Patches and new versions applied without testing them in a staging environment.
Support
Issue handling
Errors, blockers and inconsistent data, prioritized by their impact on your operations.
Module maintenance
Fixes and adjustments to custom and third-party modules whenever Odoo changes.
Ongoing improvements
Small developments planned each month against a block of hours.
Performance and health
Review of logs, slow queries, scheduled actions and database growth.
Backups and environments
Backup checks and a staging environment to validate changes before production.
Ongoing training
Short sessions for new users or for processes that change.
Support for our apps, too
The 13 apps we publish on the Odoo Apps Store for 18, 19 and 20 include 90 days of support. After that, you can add them to a maintenance plan.
- Monthly block of hours
- Per-incident support
- Maintenance of our apps
- Review before every update
Monthly Period Close: Automatic Lock Dates and Exempt Users
Closes the previous month by itself on the day you choose, per company, with exemptions.
Order Notifications to Departments (Sales & Purchase)
Notify warehouse, logistics or accounting from the confirmed order, with history.
Stock Performance: Coverage, Surplus, Aging & ABC Dashboard
Coverage, surplus, aging and ABC by margin for your stock, with a dashboard.
FAQ
Do you support an Odoo you did not implement?
Yes. We start with a short audit of the instance, modules and infrastructure, and take it from there.
How is it contracted?
Usually as a monthly block of hours covering issues and improvements. We also handle one-off issues on a quote basis.
How fast do you respond?
We agree on response times by priority. A blocked operation comes before an improvement, and we put it in writing at the start.
What does app support cover?
90 days from purchase: bug fixes and help with installation and configuration on the published versions.
Is your Odoo or store not quite fitting how you work?
Write to us. We reply within one business day with next steps and, if needed, a discovery call.